This is how the new WhatsApp scam works: cybercriminals hack the app via video call.

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To avoid scams, it's best not to answer calls from unknown numbers. Photo: iStock

For some time now, cybercriminals have begun to modify their scam strategies through digital platforms, aiming to deceive users and steal personal information.

In this new form of theft, thieves contact their victims via WhatsApp video call, posing as employees of the app's technical support team or a trusted company.

Criminals use victims' data to extort money. Photo: iStock

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Once people answer the phone, the criminals ask for basic information to validate their identity and continue the process. However, during the interaction, they never turn on their cameras.

When victims inquire about the lack of image, the attackers claim to have problems with the device, so they ask the user to share their screen with them to resolve the alleged problem.

When attempting to log back into WhatsApp, people receive a text message with a verification code to allow access to their account , which is visible to thieves as everything is displayed in real time.

After ending the call, users often lose control of their profiles, as cybercriminals use their saved contact numbers to demand money.

Criminals send codes to access WhatsApp accounts. Photo: iStock

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According to the District Secretariat of Security, Coexistence, and Justice, more than 120 cases of WhatsApp account theft under this new modality have been reported so far in 2025.

According to the organization, criminals are using video calls to get people to share their screens, allowing them to send a code to hack into private profiles and gain access to the app.

It's best to adjust your account privacy settings. Photo: iStock

In this regard, the Bogotá National Police Cyber Center issued an alert warning citizens not to fall for this type of scam, and they consider it pertinent to heed certain recommendations.

Do not answer calls from unknown numbers.
Do not share any code.
Review the terms of use offered by the WhatsApp platform, especially the technical support solutions.
Activate two-step verification for the app.
Regularly review the devices that are linked to your profile.
Report and block unknown numbers.
Set your account privacy settings so that strangers can't see your personal information.

If your WhatsApp account is stolen, it's best to file a report on the CAI's virtual website . This portal is open 24 hours a day, seven days a week.

This is how the new WhatsApp scam works: cybercriminals hack the app via video call.

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