How can I file a claim if my train was part of the affected AVE trains from Madrid to Seville?
A new breakdown is causing chaos on the Spanish railway system . High-speed trains between Madrid and Andalusia were disrupted in both directions this Monday due to a lack of power in the overhead lines . The railway operator indicated that the breakdown affected traffic between Yeles (Toledo) and the Madrid region of La Sagra before 9:00 p.m.
However, two trains, one of them carrying passengers, remain stopped early Tuesday morning on the high-speed tracks due to the breakdown . Given this situation, many are wondering what they should do if their AVE trains have been affected .
How can I claim a train ticket on Renfe?If a train is canceled, passengers can claim a full refund of their ticket , but they can also request alternative transportation if the company offers it. It's also important to remember that in cases of long delays, passengers are entitled to financial compensation or assistance services.
For Long Distance and AVE services, Renfe offers a refund of up to 50% of the cost if the delay is between 60 and 89 minutes, while it will be 100% if it exceeds 90 minutes. Meanwhile, on Medium Distance and Avant services, customers can claim 25% for delays of 15 to 29 minutes, 50% if the delay is between 30 and 50 minutes, and 100% for trains delayed more than one hour.
The deadline for filing a claim begins 24 hours after the trip ends and is open up to three months after the trip was scheduled to take place. What are the ways to file claims?
If the ticket was purchased through the Renfe website , you can request compensation from the website itself . You will need to go to the "Customer Service" section and then "Punctuality Commitment." Those who purchased their ticket at a station or wish to be assisted in person will need to go to the Customer Service offices to complete this process. Finally, if the ticket was purchased through an agency , the claim must be processed through that agency.
In order to file a claim, it's essential to keep your ticket or booking reference . Furthermore, if you have incurred any additional expenses, such as food, transportation due to the delay or cancellation, accommodation, etc., it's recommended to keep the receipts.
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