Fault Resolution with AI and multi-channels (IVR + ChatBot on website and app)

Artificial Intelligence is transforming customer support—and MEO is one of the clearest examples of this shift. Sandra Pacheco presents the operator's Digital Assistant, capable of answering simple questions, such as recovering a phone's PIN, but also diagnosing and helping resolve more complex issues.

Everything is available through the website or app, saving time and avoiding travel. A quick, practical, and accessible solution for any user.

Launched on May 15, 2017, MUDA is a national movement promoted by several companies, universities, associations, and the Portuguese State. Together, they are committed to encouraging Portuguese participation in the digital space and helping them take advantage of the benefits associated with digital services provided by companies and the State.

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