Can any cell phone be used to activate a digital ID card in Colombia?

In an environment of rapid technological and digitalization, it is essential that Colombian citizens have their identification documents available both in physical format and on their mobile phones. Thus, thanks to the digital ID card, numerous procedures are simplified and provide greater confidence and security. However, it is crucial to know which devices are compatible and which ones do not work properly.

According to information from the National Registry of Colombia, "To access the digital version of the ID card, the mobile device must have the Android operating system, which must be higher than version 9.0. If the phone is an iPhone, it must be higher than iOS 12.0." If you don't have a mobile phone with either of these two versions, you can use the physical polycarbonate version without complications. Both versions are valid and coexist for procedures carried out in the country.

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Why was the digital ID created?

The digital ID in Colombia represents a significant advance in security and functionality , as it incorporates cutting-edge technologies such as biometric authentication using fingerprints and facial recognition, as well as two-step verification.

These mechanisms significantly reduce the risk of identity theft and counterfeiting, protecting the cardholder's personal data. Furthermore, since they are available on mobile devices, they provide portability and accessibility, eliminating the need to always carry a physical ID card. This reduces the risk of loss or misplacement and allows access to the ID card anywhere.

On the other hand, it facilitates the completion of digital transactions with banks, government agencies, and other platforms, enabling faster processing thanks to remote authentication.

Officially recognized by Colombian authorities , the digital ID card is valid for 10 years and features multiple levels of security that guarantee identity authenticity, consolidating it as a reliable tool for in-person and virtual identification.

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How to activate the QR code for the digital ID?

To activate the QR code for your digital ID on your cell phone, you must first claim your physical polycarbonate ID.

1. You will then receive an email from [email protected] containing the QR code for activation.

2. If you don't see the email, check your spam or junk folder. By clicking the "Activate" button or scanning the code from another device, you will be redirected to the official "Cédula Digital Colombia" app, which you must have previously downloaded from the app store (App Store or Google Play).

3. In the app, you must read the information and accept the terms and conditions to continue. You will then be given facial recognition using on-screen gestures to verify your identity.

4. Next , you'll create a six-digit PIN to unlock the app, and you can authorize biometric authentication with a face or fingerprint for easy login.

5. It's important to activate your digital ID within 10 days of receiving your physical document. If your PIN expires or you experience any issues, you can request a new QR code by completing an online form.