How can you request a refund if you purchased Colgate toothpaste with a health alert?
In recent weeks, the popular toothpaste and hygiene company Colgate-Palmolive has been involved in multiple conflicts throughout Latin America due to the adverse reactions that one of its products had on several users.
You might be interested in: Why are there gasoline shortages in some regions of Mexico?What began in Argentina and Brazil, spread to Mexico, as the Federal Commission for the Protection against Sanitary Risks (Cofepris) has already issued a statement warning buyers about the dangers of using Colgate Total Clean Mint toothpaste.
According to the complaints of those affected, this paste could cause pain, gum inflammation, oral irritation and other oral discomfort , which is why its use was banned.
In response to this, Cofepris also announced that Colgate Total Clean Mint toothpaste will be immediately withdrawn from the market and All those who bought the pasta will be able to request a refund.
How do I request a refund for my Colgate Total Clean Mint toothpaste?These are the steps you must follow to obtain a full refund for your product:
- Do not throw away or discard toothpaste.
- Contact the Colgate-Palmolive helpline, which you can access at the following link: https://www.colgatepalmolive.com.mx/
- Go to the section that says "Contact us."
- Select the option to send an email and choose the one you consider appropriate for this case.
- Fill out the form with the requested personal and product information.
- Attach photos of the toothpaste.
- Wait for email confirmation to begin the return process.
The company's business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Another option to contact them is through their telephone line at 800-001-1400.
Colgate also offers to exchange the affected product for any other of the same brand, at no additional cost, although this change must be made directly with the brand and is not acceptable in stores or shops.
#RiskNotice ⚠️ @COFEPRIS reports that, in response to complaints of suspected adverse reactions, Colgate-Palmolive SA de CV has been instructed to recall Colgate Total© Active Prevention CLEAN MINT Toothpaste, manufactured in Mexico. pic.twitter.com/9noruKtV4R — Ministry of Health (@SaludGobPue) August 6, 2025
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